Professional Calls That Actually Collect.
Professional balance follow-up calls that recover what insurance doesn't cover, while protecting patient relationships.
What We Do
Every step of the process, covered from start to finish.
Clear, easy-to-understand statements generated and sent immediately after insurance adjudication.
Friendly, professional calls within 30 days of the statement, using HIPAA-compliant scripts that explain and collect.
Flexible payment plans offered for balances over $200, which increases collections without alienating patients.
Patients who qualify for charity care or financial assistance identified and guided through the process.
Patient billing disputes handled professionally, which reduces complaints and improves satisfaction.
All patient communication, including calls, voicemails, and statements, follows strict HIPAA guidelines.
Process
Patient responsibility calculated and posted after insurance pays, and a statement is generated immediately.
Patient receives a clear statement by mail or email within 3 to 5 days of balance being posted.
Friendly balance call made within 30 days if no payment is received, to explain the balance and take payment.
Payment taken by phone or online, or payment plan established and documented.
Why It Matters
With high-deductible health plans now covering over 50% of commercially insured patients, patients owe 30 to 40% of the total bill. Yet most practices collect less than 50 cents on every patient-owed dollar, and most billing companies only chase insurance, completely ignoring patient balances.
Common Questions
Straight answers to what practices ask us most about Patient Balance Collection.
Our team is trained to explain the patient's Explanation of Benefits (EOB) in plain English, clarify what insurance paid and why the patient owes the balance, and resolve misunderstandings without escalating to complaints. Most disputes are resolved on the first call.
Get a free audit that shows exactly where your practice is losing revenue. We respond within 24 hours with clear data, not a sales pitch.